Returns & Refunds

We want you to love your purchase and are 100% happy to work with you to find the right solution for you, please get in touch if you were wanting to return anything.

The nitty gritty: 
  1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 14 days for a refund.

We also charge a $10 restocking fee to cover our time and cost for sending the goods out and receiving them back into stock.

Please note the cost of your return label and restocking fee will be deducted from your refund upon receipt of goods.

  1. Used Items

Unfortunately we cannot accept goods that have been washed or used. 

How to return:
  1. Lodge a return by emailing us at hello@clothbums.com.au
  2. Reference your order number and email address used when placing the order
  3. Advise of item/s you wish to return and why
  4. Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
  5. Hang tight your return label will be emailed to you. 
    Faulty Items

    If for any reason your product is faulty or broken please contact us at hello@clothbums.com.au 

    Customers are liable for any postage return charges unless we deem the goods to be faulty or broken.

    Unclaimed/Returned Parcels

    Unclaimed: if you fail to collect your item from the post office it will be returned to us. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

    Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

    Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied.