1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 14 days of receiving the goods for a refund, exchange or credit.

Please note that we require the goods to be returned to us within 7 days from raising the return.

There is a 10% restocking fee for change of mind items, this is simply to cover the freight to send the goods out and our time to prepare the original order. 

1. Used/Washed Items

Unfortunately we cannot accept wash/or used items as we are unable to on sell these items due to hygiene reasons and as the goods are no longer able to be resold.

If there is something you are after in particular and you are unsure please message us and we will be able to help find you the right product. 

1. Lodge a return by emailing us at hello@clothbums.com.au
2. Reference your order number and email address used when placing the order
3. Advise of item/s you wish to return and why
4. Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
5. Hang tight your return label will be emailed to you or you can choose to return this to us at your cost.

If for any reason your product is faulty or broken please contact us at hello@clothbums.com.au 

Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods.