Shipping & Refunds, & Returns
Shipping & Delivery
NOTE: Orders are dispatched within 1-2 business day of receiving payment and sent via courier with tracking. Within new releases or sale periods dispatch timeframes may take longer.
Our warehouse hours are Monday to Thursday 8am to 2.30pm.
Australia: All Australian orders will incur a $9.95 standard flat rate shipping charge on all orders, 14.95 for express.
You may also opt to send your parcel by express post for an additional charge.
New Zealand: Are a flat rate charge of $10, with free freight over the value of $200.
Rest of the world: Flat rate of $10 - normally 5-10 business days to arrive!
Carbon offset delivery
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better.
What's the point of us supplying eco-friendly and reusable products if they are just going to arrive wrapped in a bunch of plastic? We support another local Australian business by purchasing compostable shipping bags and all stock is supplied in reusable cotton drawstring bags or with more environmentally conscious packaging.
Refunds & Returns
Here at Cloth Bums we want you to be satisfied with your purchase, so we are here to help you find the best solution for your family.
- Unused & unopened items
If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days of receiving the goods for a refund, exchange or credit.
We require the goods to be returned to us within 7 days from raising the return.
To cover original payment processing fees and our time to prepare the original order a 10% restocking fee applies for change of mind returns.
Please note that the original cost of freight to send the goods out will also not be refunded for change of mind returns, and the customer is responsible for the cost of freight to return the goods to us.
- Used/Washed Items
Unfortunately we cannot accept wash/or used items as we are unable to on sell these items due to hygiene reasons and as the goods are no longer able to be resold.
If there is something you are after in particular and you are unsure please message us and we will be able to help find you the right product.
if your order has not yet shipped and you would like to cancel due to change of mind please email us to request this. There is a 5% cancellation fee to cover administration and original payment processing fees.How to return:
- Lodge a return by emailing us at email@example.com
- Reference your order number and email address used when placing the order
- Advise of item/s you wish to return and why
- Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
- Once we have confirmed your return post back your items to the below address:
3/69-71 Steel Street, Capalaba, QLD 4157.
If for any reason your product is faulty or broken please contact us at firstname.lastname@example.org
Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods.Unclaimed/Returned Parcels
Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.
Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this.
Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $10 refund/admin fee applied.