Shipping & Refunds, & Returns

Shipping & Delivery

Australia: All Australian orders will incur a $10 flat rate shipping charge and orders over $100 will receive free standard shipping.

You may also opt to send your parcel by express post. 

Orders are dispatched within 1 business day of receiving payment and sent via courier with tracking. We are still shipping over the holiday period and will only be closed for public holidays.

New Zealand: Are a flat rate charge of $15. 

Other countries: Coming soon - unfortunately we are not currently shipping internationally. 

Carbon offset delivery 
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better. 

Eco-friendly packaging
What's the point of us supplying eco-friendly and reusable products if they are just going to arrive wrapped in a bunch of plastic? We support another local Australian business by purchasing compostable shipping bags and all stock is supplied in reusable cotton drawstring bags or with more environmentally conscious packaging. 

 

Refunds & Returns

Here at Cloth Bums we want you to be 100% satisfied with your purchase which is why we offer a happiness guarantee policy! This means that if you are not completely happy with your order, you are welcome to return the products for a refund or store credit.

The nitty gritty: 
  1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 14 days for a full refund! (Please note the cost of your return label will be deducted from your refund)

  1. Open/Used Items

If you have used your products and no longer want to keep them, return them to us within 14 days to receive a store credit of your purchase price. (Please note the cost of your return label will be deducted from your refund/store credit)

How to return:
  1. Lodge a return by emailing us at hello@clothbums.com.au
  2. Reference your order number and email address used when placing the order
  3. Advise of item/s you wish to return and why
  4. Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
  5. Hang tight your return label will be emailed to you. 
    Faulty Items

    If for any reason your product is faulty or broken please contact us at hello@clothbums.com.au 

    Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 

    Unclaimed/Returned Parcels

    Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

    Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

    Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied.