Shipping & Delivery

NOTE: Orders are dispatched within 1 business day of receiving payment and sent via courier with tracking. During new releases or sale periods dispatch may take a little longer.

Pick up is available from our warehouse in Capalaba, Queensland. Our warehouse hours are Monday to Thursday 9am to 3pm.

Australia: $13.95 standard flat rate shipping, or $17.95 for Express Post. FREE shipping on orders over $200.

New Zealand: $12 standard or $17 express, with tracking. FREE shipping on orders over $200.

Rest of the world: Shipping is calculated at checkout and normally takes 5-10 business days to arrive.

Import Duty & Taxes
When ordering internationally there may be additional import tax and duty charges. These are the responsibility of the customer and will vary per country.

Carbon offset delivery
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better.

Eco-friendly packaging
What's the point of us supplying eco-friendly and reusable products if they are just going to arrive wrapped in a bunch of plastic? We support another local Australian business by purchasing compostable shipping bags and all stock is supplied in reusable cotton drawstring bags or with more environmentally conscious packaging.

Unclaimed/Returned Parcels

Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge a shipping fee of $10 to do so.

Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this.

Any unclaimed/returned parcels that you would prefer to have refunded instead of reshipped will have a $10 refund/admin fee applied.

Refunds & Returns

Here at Cloth Bums we want you to be satisfied with your purchase, so we are here to help you find the best solution for your family.

1. Unused & unopened items (change of mind)

If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days of receiving the goods for a refund, exchange or credit.

We require the goods to be returned to us within 7 days from raising the return.

To cover original payment processing fees and our time to prepare the original order, a 10% restocking fee applies for change of mind returns.

Please note that the original cost of freight to send the goods out will not be refunded for change of mind returns, and the customer is responsible for the cost of freight to return the goods to us.

2. Used/Washed Items

Unfortunately we cannot accept washed or used items, as we are unable to resell these items for hygiene reasons.

If there is something you are after in particular and you are unsure, please message us and we will help you find the right product.

3. Cancellations

If your order has not yet shipped and you would like to cancel due to change of mind, please email us to request this. There is a 5% cancellation fee to cover administration and original payment processing fees.

Please note, if your goods have already been sent the shipping charge will be withheld from the refund.

How to return:

1. Lodge a return by emailing us at hello@clothbums.com.au
2. Reference your order number and the email address used when placing the order
3. Advise which item/s you wish to return and why
4. Tell us your preferred option (store credit, exchange, or refund)
5. Once we have confirmed your return, post your items back to: 3/69-71 Steel Street, Capalaba, QLD 4157.

Faulty Items

All Cloth Bums manufactured products come with a 12 month warranty from the date of purchase, covering manufacturing defects (PUL, elastic, snaps, stitching or faulty fabric). If your product is faulty, email hello@clothbums.com.au with your order number and a few photos of the issue and we'll sort it out for you. In most cases there's no need to send the item back. See our Warranty Information page for full details.