Shipping & Refunds, & Returns

Shipping & Delivery

NOTE: Orders are dispatched within 1 business day of receiving payment and sent via courier with tracking.  Within new releases or sale periods dispatch timeframes may take longer. 

Australia: All Australian orders will incur a $10 flat rate shipping charge and orders over $150 will receive free standard shipping.

You may also opt to send your parcel by express post for an additional charge. 

New Zealand: Are a flat rate charge of $15, with free freight over the value of $200.

UK, US, & Singapore: Flat rate of $20 - normally 5-7 business days to arrive! 

Other countries: Please contact us for a quote. 

Carbon offset delivery 
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better. 

Eco-friendly packaging
What's the point of us supplying eco-friendly and reusable products if they are just going to arrive wrapped in a bunch of plastic? We support another local Australian business by purchasing compostable shipping bags and all stock is supplied in reusable cotton drawstring bags or with more environmentally conscious packaging. 

 

Refunds & Returns

Here at Cloth Bums we want you to be satisfied with your purchase, so we are here to help you find the best solution for your family. 

The nitty gritty: 
  1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 14 days of receiving the goods for a refund, exchange or credit.

Please note that we require the goods to be returned to us within 7 days from raising the return.

There is a 10% restocking fee for change of mind items, this is simply to cover the freight to send the goods out and our time to prepare the original order. 

  1. Used/Washed Items

Unfortunately we cannot accept wash/or used items as we are unable to on sell these items due to hygiene reasons and as the goods are no longer able to be resold.

If there is something you are after in particular and you are unsure please message us and we will be able to help find you the right product. 

How to return:
  1. Lodge a return by emailing us at hello@clothbums.com.au
  2. Reference your order number and email address used when placing the order
  3. Advise of item/s you wish to return and why
  4. Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
  5. Once we have confirmed your return post back your items to the below address:
    3/69-71 Steel Street, Capalaba, QLD 4157.
    Faulty Items

    If for any reason your product is faulty or broken please contact us at hello@clothbums.com.au 

    Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 

    Unclaimed/Returned Parcels

    Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

    Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

    Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $10 refund/admin fee applied. 

    Based on 531 reviews
    91%
    (483)
    6%
    (30)
    2%
    (8)
    1%
    (4)
    1%
    (6)
    Amazing!

    I finally decided to face my fear of using cloth nappies at night. We’ve used cloth during the day since newborn days, but have avoided night nappies as my 16mo isn’t the best sleeper to start with, so I definitely didn’t want to make sleep worse with leaks/uncomfortable fit/bulky nappies. We have been so impressed with the Cloth Bums Knight nappies. No leaks (even with a Dad fit!!), my toddler loves the prints and he seems comfortable. We even tried just the trifold one night without the booster and it held up really well. I can’t believe we didn’t use these night nappies sooner. I don’t have to buy disposables at all, and my wash routine is virtually the same excpet I don’t put my pre-wash on at night - I just wait until the morning to add the night nappy in first. So easy! We definitely recommend these!!

    Great for training

    Easy to use and fit my petite 2 year old really well

    Love this knight nappy!

    The design suits well for my 1 year old and 3 year old, even it is a bit bulky but it doesn’t bother my children. The knight inserts have great absorbency that I never need to worry it would leak.

    KNIGHT Night Nappy - Rose Water

    Love this print and the nappy itself. I said I was done buying nappies but after trying the knight night nappy I will have to buy more for my stash. It's so absorbent, I use it on my 8mo girl. It's not too bulky either with the trio, booster and I add a second booster just in case.

    Best night nappy

    Love the double gusset and print

    Works a Treat

    Love the print, love the shell, love the inserts. I'll always on the look out for dinosaurs and Pee-Rex worked for me. It is a pretty dark/subtle print but it works nicely. The inserts feel good, absorb well and dry nice and quickly (a priority for me in Canberra in winter).

    Cloth Bums PIXIE Pocket Nappy - Twiggy

    E
    Cloth Nappy Trial Pack
    Emma O'Halloran
    Amazing

    I love all the patterns. So easy to use

    Cloth Bums Cloth Wipes

    Great little pull ups

    Great pull ups for my 9 month old 10kg little boy we use them as nappies as it's so hard to wrangle our little guy into normal nappies. had to buy more 😍

    love it

    Fantastic wet bag, great size which can be used for many things

    10/10 recommend

    Absolutely perfect

    Excellent

    My favourite nappies in my stash!

    Super simple and easy

    Love the design, I can snap it before putting on my toddler who refuses to lie down 100%of the time..I wish you had an option of a natural lining though, maybe just a shell without a sewn in component( would be my stash).

    2 layer hemp trifold

    Nice and absorbent, not too bulky

    Great 👍

    Absorbent so far so good

    Amazing night nappy - Lasts 12+ hrs

    The cloth bums night nappies are amazing! They easily last 12hrs on my 5mo with no issues. No leaks or nappy rash etc + they are so easy to stuff thanks to the generous pocket! Highly recommend as a night time solution

    Favourite

    My favourite type of nappy from my cloth nappy collection!

    Works a treat

    I use these to boost knights or just as a day nappy insert, and they work wonderfully. My baby is a light wetter during the day and a heavy wetter overnight, so this was the perfect solution for us

    Absorbency

    We were after something to stop the he leaking for my 10MO and we’re told that these should do the trick from a Cloth Bums Rep. Unfortunately we spent a lot of money and still have the same problem.

    AMAZING

    These preflats are amazing quality, soft and snug! I put them on my 4 month old today and have now converted to using these full time as they soft, flexible and the absorbency (OMG)!. I wish I discovered these when my bub was a newborn, I used the bambams and enjoyed them. So glad these grow with baby, I am just so so happy with these. Have almost ordered 2 in every colour. Paired it with an insert and had lasted hours and hours. These rock. Thank you

    S
    Fluffy Ducks Bamboo Insert Set
    Shuk Yim
    Nice!

    This inserts after wash is still straight Compared with other brand (so curly after wash). But the edges start getting fluffy after 10 wash (the other brand wasn’t)

    So, hard to get win win hey.

    K
    Alva Baby OSFM Pocket Nappy - Avocado
    Karina Trenowden
    Let's avo-cuddle

    Super cute design and not something you see everywhere. Haven't had a poop explosion since swapping to cloth nappies so that's a big win!

    Fantastic inserts

    Bought a few extra inserts for my heavy wetter. They definitely make a difference and hold better overnight.