Shipping policy
Shipping & Delivery
NOTE: Orders are dispatched within 1 business day of receiving payment and sent via courier with tracking. Within new releases or sale periods dispatch timeframes may take longer.
Pick up is available from our warehouse in Capalaba, Queensland - our warehouse hours are Monday to Thursday 9am to 3pm.
Australia: All Australian orders will incur a $12.95 flat rate shipping charge on all orders.
You may also opt to send your parcel by express post for $16.95.
New Zealand: Are a flat rate charge of $15, with free freight over the value of $200.
Other Countries: Flat rate of $20 - normally 5-7 business days to arrive!
Carbon offset delivery
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better.
Eco-friendly packaging
What's the point of us supplying eco-friendly and reusable products if they are just going to arrive wrapped in a bunch of plastic? We support another local Australian business by purchasing compostable shipping bags and all stock is supplied in reusable cotton drawstring bags or with more environmentally conscious packaging.
Unclaimed/Returned Parcels
Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.
Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this.
Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied.