1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days of receiving the goods for a refund, exchange or credit.

We require the goods to be returned to us within 7 days from raising the return.

To cover original payment processing fees and our time to prepare the original order a 10% restocking fee applies for change of mind returns.

Please note that the original cost of freight to send the goods out will also not be refunded for change of mind returns, and the customer is responsible for the cost of freight to return the goods to us. 

2. Used/Washed Items

Unfortunately we cannot accept wash/or used items as we are unable to on sell these items due to hygiene reasons and as the goods are no longer able to be resold.

If there is something you are after in particular and you are unsure please message us and we will be able to help find you the right product. 

     3. Cancellations 

if your order has not yet shipped and you would like to cancel due to change of mind please email us to request this.  There is a 5% cancellation fee to cover administration and original payment processing fees. 

Please note, if your goods have already been sent the shipping charge will be withheld from the refund.

1. Lodge a return by emailing us at hello@clothbums.com.au
2. Reference your order number and email address used when placing the order
3. Advise of item/s you wish to return and why
4. Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
5. Once we have confirmed your return post back your items to the below address:
   3/69-71 Steel Street, Capalaba, QLD 4157.

If for any reason your product is faulty or broken please contact us at hello@clothbums.com.au 

Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 

Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $10 refund/admin fee applied. 

Import Duty & Taxes

This is the responsibility of the customer to pay any local import tax or duty charges, this will vary per country.