We pack orders quickly (usually within 1 business day), so if you need to change something, get in touch at hello@clothbums.com.au as soon as you can.
If your order hasn't shipped yet
- Change your address: send us your full new address (street, suburb, state, postcode) and we'll update it.
- Swap or add items: tell us what you'd like changed and we'll let you know if we can do it. If you want to add items, you can place a second order and ask us whether we can combine them.
- Cancel: we can cancel it for you. Change-of-mind cancellations have a 5% cancellation fee to cover administration and payment processing fees.
If your order has already shipped
Once it's with the courier we can't change or cancel it, but you have options:
- For a wrong address, use the courier's redirect option from your tracking link if it's available.
- Unused and unopened items can be returned within 30 days of receiving them. See Returns and exchanges for how it works. Please note the shipping charge is withheld from the refund once goods have been sent.