Cloth Nappy FAQs
Orders & Dispatch
How quickly do you dispatch orders?
We dispatch orders within 1 business day of receiving payment, sent via courier with tracking. During new releases or sale periods it may take a little longer.
Local? You can choose free pick-up from our Capalaba, QLD warehouse at checkout. We're open Monday to Thursday, 9am to 3pm.
Do you ship internationally?
Yes! We ship worldwide. International shipping is calculated at checkout and usually takes 5-10 business days to arrive.
Any import duties or taxes charged by your country are the customer's responsibility.
Track Order
How can I check the status of my order?
As soon as your order ships you'll receive an email with your tracking number and link. If you have an account, you can also log in to see your order status.
Can't find it? Send us a message with your order number and the email you ordered with and we'll check for you.
What should I do if my tracking hasn’t updated?
Tracking can take 24-48 hours to update, especially during busy periods. If your parcel hasn't moved for a few business days, send us a message with your order number and we'll chase it up with the courier for you.
Orders & Shipping
Can I change or cancel my order after placing it?
We pack orders fast, so please email us at hello@clothbums.com.au as soon as possible.
- Not shipped yet: we can usually update or cancel it for you. Change-of-mind cancellations have a 5% cancellation fee to cover administration and payment processing fees.
- Already shipped: we can't change it once it's with the courier, but unused and unopened items can be returned within 30 days under our returns policy.
How much is shipping?
- Australia: $13.95 standard or $17.95 Express Post
- New Zealand: $12 standard or $17 express
- FREE shipping on orders over $200 to Australia and New Zealand
- Rest of the world: calculated at checkout, usually 5-10 business days
All orders are sent with tracking.
Payment & Store Credit
How does store credit work?
If you choose store credit for a return, we'll email you a code to use at checkout on anything in store. If your order is more than your credit, you can pay the rest with any of our payment methods. Can't find your code? Just message us.
What payment methods do you accept?
We accept major credit and debit cards along with the other payment options shown at checkout. All payments are encrypted for a safe and secure checkout.
Returns & Refunds
What is your returns policy?
Changed your mind? Unused and unopened items can be returned within 30 days of receiving them for a refund, exchange or store credit. Items need to be back with us within 7 days of raising the return.
- A 10% restocking fee applies to change-of-mind returns
- The original shipping cost isn't refunded, and return postage is at your cost
- For hygiene reasons we can't accept washed or used items
To start a return, email hello@clothbums.com.au with your order number, the items you'd like to return and whether you'd prefer a refund, exchange or store credit.
What if my item is faulty?
All Cloth Bums made products come with a 12 month warranty against manufacturing defects (PUL, elastic, snaps, stitching or faulty fabric). Email us at hello@clothbums.com.au with your order number and a few photos and we'll sort it out. In most cases there's no need to send the item back.
Account Info
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders and save your shipping details for next time.
How do I update my account details?
Log in to your account to update your name, email or saved addresses. Changes are saved straight away and used for your future orders.
